fancywin apps Privacy Policy
A clear and detailed explanation of how your personal information is collected, processed, and protected.
This Privacy Policy ("Policy") applies to all users of the fancywin apps platform. When you create an account on fancywin apps, browse the website, or use any of our services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions and this Policy should be read together, as the two together form our complete agreement with the user.
We believe data protection is not just a legal obligation — it is an ethical responsibility toward our users. That is why fancywin apps ensures the security of your information at both the technical and administrative level.
What Information We Collect
fancywin apps may collect the following types of information from you:
1.1 Information You Provide Directly
Information you provide during account registration, identity verification, or customer service contact includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details such as bKash, Nagad, or Rocket mobile numbers and bank account details
1.2 Automatically Collected Information
When you browse fancywin apps, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Page visit history, click patterns, and session duration
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
During the identity verification process or for fraud prevention purposes, we may verify certain information through trusted third parties. This process is strictly controlled and used only for legitimate purposes.
Purpose of Using Information
fancywin apps uses collected information only for specific, transparent, and lawful purposes. Each purpose is described in detail below:
2.1 Account Management and Service Delivery
Your information is essential for keeping your account active, processing deposits and withdrawals, and running gaming services without interruption. The minimum deposit is ৳100 and withdrawal requests below ৳1,000 cannot be processed — transaction-related information is also needed to verify these limits.
2.2 Identity Verification and Fraud Prevention
Identity verification is carried out under the Know Your Customer (KYC) process to prevent money laundering and ensure user safety. If this verification is not completed, withdrawals or large transactions may be put on hold.
2.3 Ensuring Responsible Gaming
fancywin apps monitors user gaming behaviour to identify harmful patterns in time. Under our Responsible Gaming Policy, we may set limits or offer voluntary break options where needed — and user information is essential for managing that service.
2.4 Technical Improvement and Personalisation
By analysing your browsing and gaming preferences, we personalise the site experience — to improve relevant game suggestions, promotional offers, and navigation.
2.5 Customer Service and Communication
Contact information is used to operate 24/7 live chat and email support, send account-related notifications, and deliver promotional messages (if you have given consent).
Information Sharing and Disclosure
fancywin apps does not sell, rent, or transfer your personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:
3.1 Service Providers
Information may be shared with trusted service providers for operating services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, KYC verification, and cloud storage. These providers may only use the information according to our instructions and may not use it for their own purposes.
3.2 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from law enforcement, or a demand from a regulatory authority. In such cases, we provide only the minimum information necessary.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify users in advance.
3.4 With Consent
Outside the situations above, if we need to share your information with anyone, we will obtain your explicit consent.
Information Security Measures
fancywin apps has put in place industry-standard technical and organisational measures to protect your information.
4.1 Encryption and Secure Connection
All data is transmitted in encrypted form using SSL (Secure Socket Layer) technology. Sensitive information such as passwords or payment details is always stored in an encrypted state.
4.2 Access Control
Only authorised staff can access your information, and every instance of access is recorded as a log. A least privilege policy is followed to prevent unnecessary access.
4.3 Audits and Testing
Regular security audits are conducted and any vulnerabilities identified are resolved promptly. In the event of a data breach, we will notify the affected users as quickly as possible.
4.4 Acknowledging Limitations
We acknowledge the reality that data transmission over the internet is not completely secure. We therefore do not guarantee 100% security in any environment. Users are responsible for using strong passwords and not sharing account details with third parties.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the fancywin apps website.
5.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions, verifying security, and saving form data. These cookies cannot be disabled.
5.2 Performance and Analytics Cookies
These cookies are used to analyse user behaviour across various pages of the site in order to improve service quality. The information collected exists as aggregate statistics and is not personally identifiable.
5.3 Cookie Controls
You can delete cookies or stop accepting new cookies from your browser settings. However, disabling cookies may limit some features of the site.
Data Retention Period
How long fancywin apps retains collected information depends on the type of information and the purpose for which it was collected.
6.1 Active Account Information
All user information is retained while the account remains active. After a request to close an account, we delete or anonymise personal information within a reasonable time.
6.2 Legally Retainable Information
Records of financial transactions and KYC verification data are kept for the period required by law. Requests to delete such information may not always be possible to fulfil.
6.3 Inactive Accounts
Information in accounts that have been inactive for a long time is reviewed periodically and deleted if no longer needed.
User Rights
As a fancywin apps user, you have certain important rights over your own information.
7.1 Right of Access
You have the right to know what information we hold about you. You can contact customer service to receive a copy of your information.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request a correction. For identity verification-related information, supporting documents may need to be submitted.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information that is legally required to be retained.
7.4 Right to Object to Processing
You may inform us at any time that you wish to stop receiving marketing communications. We will act on this request without delay.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our customer service via 24/7 live chat or email. We are ready to assist in both Bengali and English.
Protection of Minors' Information
fancywin apps is strictly operated for users aged 21 and above. Minors creating accounts or using the service is entirely prohibited.
If we identify any user as being under 21 years of age, their account is suspended immediately and the information collected is deleted. Parents or guardians who have concerns may inform our customer service.
Policy Changes
fancywin apps may update this Privacy Policy when needed. For significant changes, we will post a notice on the website and inform registered users by email.
If you continue to use the service after a new version of the Policy is published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
Alongside this Policy, you can learn more about us, where fancywin apps' values and goals are discussed.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact fancywin apps customer service:
- Live Chat: Available 24/7 on any page of the site
- Email: [email protected]
Our team is ready to answer your questions in both Bengali and English. For common questions, you may visit our FAQ section.
This Privacy Policy applies to all services on the fancywin apps platform. If, after reading and understanding this Policy, you disagree with any part of it, we recommend that you stop using the service and contact us to resolve the matter.